|
Ferraz Shawmut
Quality Policy
Ferraz Shawmut (formerly R-Theta Thermal Solutions) is committed to meet or exceed customer expectations through our high standards of quality and delivery.
We continually strive to be the best in our industry, by fostering a quality culture based upon teamwork, responsibility, accountability, on-time deliveries, communications, integrity and trust.
Ferraz Shawmut is committed to continually review and find ways in which to improve its Quality Management System through the use of quality objectives.
|
The President has delegated to the Quality Assurance Manager, the authority to establish and maintain an effective Quality Management System. This system is based on total customer satisfaction and meets the International Standard known as ISO 9001:2000. The Quality Management System is planned, developed, implemented and monitored along with all the other management functions.
Communication to all personnel who affect quality is an integral element within the Quality Management System, and is achieved through training programs, communiqués and committee meetings in order to ensure that the Company’s Quality Policy and Objectives are fully understood. The Quality Policy is posted throughout the organization as an indicator of our commitment.
The Quality Assurance Manager regularly reviews the Quality Management System with the Management Team and staff to ensure its continuing suitability and effectiveness.
|
Printable Version